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Privacy Policy

Taffard Fabrics • 440 Nepperhan Ave., Suite 3, Yonkers, NY 10701 • 212.213.4670 • taffard@taffard.com

Effective October 6, 2026

Introduction

Taffard Fabrics (“Taffard,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit www.taffard.com or any site we operate (the “Site”), create an account, place an order, request samples, subscribe to our mailing list, or otherwise interact with us.

By using the Site, you agree to the collection and use of information as described in this Policy. If you do not agree, please do not use the Site. This Policy is incorporated into our Terms and Conditions of Sale.

Information We Collect

Information you provide to us. We collect information you give us directly, including:

  • Contact and account details: name, company or firm name, email address, telephone number, billing and shipping addresses, and account login credentials.
  • Trade and business information: resale or tax-exemption certificates, trade credentials, and business type.
  • Order and transaction details: products purchased, quantities, order history, sample requests, project references, and sidemarks.
  • Communications: messages sent through our contact form, email, telephone, or chat, and any information you include in them.
  • Marketing preferences: your subscription to our mailing list and communication choices.

Information collected automatically. When you visit the Site, we and our service providers automatically collect certain technical information, including IP address, browser type, device type, operating system, referring pages, pages viewed, time spent on the Site, and the date and time of your visit. This information is collected through cookies, server logs, and similar technologies (see “Cookies and Similar Technologies” below).

Information from third parties. We may receive information about you from payment processors (such as confirmation that a payment was completed), shipping carriers (such as delivery status), credit reporting or trade reference services when you apply for credit terms, and business partners such as showrooms or sales representatives who refer you to us.

How We Use Your Information

We use personal information to:

  • Process and fulfill orders, sample requests, reserves, and cuttings for approval, and to communicate with you about them.
  • Create and manage your account, verify trade status, and evaluate applications for credit terms.
  • Process payments, issue invoices, and collect amounts due.
  • Arrange shipping and delivery and respond to shipping claims.
  • Respond to your inquiries and provide customer service.
  • Send order confirmations, acknowledgments, shipping notices, and other transactional messages.
  • Send marketing communications, such as new collection announcements and news, where you have subscribed or where otherwise permitted by law. You may opt out at any time.
  • Operate, maintain, secure, and improve the Site, and understand how visitors use it.
  • Detect, prevent, and address fraud, security incidents, and other harmful activity.
  • Comply with legal obligations, enforce our Terms and Conditions, and protect our rights and the rights of others.

Cookies and Similar Technologies

The Site uses cookies and similar technologies. Cookies are small text files stored on your device that allow the Site to function and remember your preferences.

  • Essential cookies are required for the Site to operate, including keeping you logged in, remembering the contents of your cart, and securing your session. These cannot be disabled.
  • Functional cookies remember your preferences, such as language or previously viewed items.
  • Analytics cookies help us understand how visitors use the Site so we can improve it. These may be set by third-party analytics providers.
  • Marketing cookies may be used to measure the effectiveness of our communications.

We currently use Google Analytics (Google LLC) to understand how visitors use the Site, and Microsoft Clarity (Microsoft Corporation) to record how pages are used, such as scrolling, clicking and mouse movement, so we can improve the Site. Clarity recordings mask the text you type. Both tools set cookies only after you accept non-essential cookies in the cookie banner, and you can withdraw that choice at any time by clearing your browser’s cookies. Google’s practices are described at policies.google.com/privacy and Microsoft’s at privacy.microsoft.com.

Where required by law, we will ask for your consent before setting non-essential cookies. You can also control cookies through your browser settings; note that disabling essential cookies may prevent parts of the Site from working properly.

How We Share Your Information

We do not sell your personal information. We share it only as described below:

  • Service providers: companies that perform services on our behalf, including website hosting and e-commerce platform providers, payment processors, shipping carriers and freight forwarders, email and marketing platforms, analytics providers, accounting and IT support, and third-party finishers or treatment providers when you request such services. These providers are permitted to use your information only to perform services for us.
  • Showrooms and sales representatives: independent showrooms or representatives that serve your region may receive your contact and order information to assist with your account.
  • Credit and collections: credit reporting agencies, trade references, and collection agencies in connection with credit applications or unpaid balances.
  • Legal and safety: when required by law, subpoena, or legal process, or when we believe disclosure is necessary to protect our rights, property, or safety or that of others, or to investigate fraud.
  • Business transfers: in connection with a merger, acquisition, financing, or sale of all or part of our business, your information may be transferred to the successor entity.
  • With your consent: for any other purpose disclosed to you at the time of collection or with your direction.

Payment Information

Payments made through the Site are processed by third-party payment processors. Your full card or bank details are transmitted directly to the processor and are not stored on our servers. The processor's handling of your information is governed by its own privacy policy. For orders paid by check, wire, or ACH outside the Site, we retain only the information necessary to record and reconcile the payment.

Marketing Communications

If you subscribe to our mailing list or open a trade account, we may send you emails about new collections, showroom events, and company news. You may unsubscribe at any time by clicking the “unsubscribe” link in any marketing email or by contacting us at taffard@taffard.com. Opting out of marketing does not affect transactional messages about your orders or account.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including maintaining your account and order history, complying with tax, accounting, and legal record-keeping obligations, resolving disputes, and enforcing our agreements. When information is no longer needed, we delete or de-identify it.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration, including encrypted (HTTPS) connections and access controls. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. Please keep your account password confidential and notify us promptly if you believe your account has been compromised.

Your Choices and Rights

Account information. You may review and update your account information by logging into your account or contacting us.

Marketing. You may opt out of marketing emails as described above.

Cookies. You may manage cookies through your browser settings or any cookie preference tool offered on the Site.

Access, correction, and deletion. Depending on where you live, you may have the right to request access to the personal information we hold about you, to request that it be corrected or deleted, to object to or restrict certain processing, to receive a copy of your information in a portable format, and to withdraw consent where processing is based on consent. To make a request, contact us at taffard@taffard.com. We may need to verify your identity before responding, and we will respond within the time required by applicable law. We will not discriminate against you for exercising your rights.

California residents. If you are a California resident, you may have additional rights under the California Consumer Privacy Act, including the right to know the categories of personal information we collect and the purposes for which it is used, the right to delete, the right to correct, and the right to opt out of the sale or sharing of personal information. We do not sell or share personal information for cross-context behavioral advertising. You may exercise your rights by contacting us as described below.

Visitors from the European Economic Area, United Kingdom, and Switzerland. We process your personal information on the basis of performing a contract with you, our legitimate business interests, compliance with legal obligations, or your consent. You have the right to lodge a complaint with your local data protection authority. Because we are located in the United States, your information will be transferred to and processed in the United States, which may not provide the same level of data protection as your home jurisdiction.

Children’s Privacy

The Site is intended for interior design professionals, trade customers, and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

Third-Party Links

The Site may contain links to third-party websites, including social media platforms and payment processors. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

International Visitors

Taffard Fabrics is located in the United States, and the Site is hosted and operated from the United States. If you access the Site from outside the United States, you understand that your information will be transferred to, stored, and processed in the United States and in any other country where our service providers operate.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective” date at the top indicates when it was last revised. Material changes will be posted on the Site, and your continued use of the Site after changes are posted constitutes acceptance of the revised Policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Taffard Fabrics

440 Nepperhan Ave., Suite 3, Yonkers, NY 10701

Telephone: 212.213.4670

Email: taffard@taffard.com